It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. So what does a Quality Manager really do Think of yourself as a champion for operational excellence. You will closely monitor program metrics, provide insights and analysis, offer recommendations, and help manage the implementation of service and process improvement programs and efforts. Your contribution will help ensure program metrics and service level requirements for quality are met consistently. You will also take the lead in conducting quality audits, report on findings, and propose recent systems and policies for continuous improvement. Consider yourself a consultant to stakeholders, a mentor and guide to Teams, and an important asset to our passionate pursuit for quality .
Imagine yourself going to work with one thing on your mind: you are responsible for your program's achievement of performance objectives, ensuring consistency and quality in all customer interactions. As you tackle new tasks for the day, you know that it will lead to one thing: raising the bar for our quality operations to produce ridiculously impressive outcomes.
As a Quality Manager ,
you will leverage on your analytical skills to create a metric-driven determination of our successes. You will identify opportunities for improvement and help develop impactful and measurable action plans to address these. So do you have what it takes to become a Quality Manager
At least three (3) years of experience in quality management in a BPO environment
Knowledgeable in performance data management and analysis
Someone who can cultivate effective and productive business relationships to resolve outstanding quality issues in collaboration with other Quality Assurance leaders.
We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology -powered by ridiculously smart people.
TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL .