Customer Success Manager (F&B; Tech)

About LimeTray LimeTray is a product-first startup helping 5,000+ restaurants across the globe (including brands like Burger King, Domino's, Tim Hortons, Wingstop and Krispy Kreme) bridge the gap between their kitchen and the digital consumer. In an industry where 6 out of 10 restaurants close within a year, we provide the 'Digital Infrastructure'—from Cloud POS and Online Ordering to CRM and Loyalty—to ensure they don't just survive, but thrive.

The Mission As a CSM at LimeTray, you aren't just managing accounts; You will own a portfolio of restaurants, helping them maximize their online presence, reduce dependency on third-party aggregators, and use data to drive repeat orders.

Onboarding & 'Go-Live': Lead the implementation of the LimeTray suite (POS, Website, App) for new restaurant partners, ensuring their digital storefront is optimized for day-one sales.

Consultative Growth: Analyze restaurant performance data (order volume, average order value, churn) and advise owners on marketing automation and loyalty strategies to increase revenue.

Churn Prevention:



Identify 'at-risk' kitchens early by monitoring product adoption metrics and technical health, intervening to ensure LimeTray remains their core operating system.

Revenue Accountability: Manage renewals and identify opportunities to upsell additional modules like Inventory Management or Cloud Telephony based on the client's growth stage.

Feedback Loop: Collate regional feedback for our Central Product Team to help prioritize features specifically needed for the F&B; ecosystem (e.g., specific payment integrations or kitchen display features).

Communication: You can talk shop with a chef, negotiate with a business owner, and present data to a CEO.

Tech Savvy: Comfortable with SaaS tools, CRMs (HubSpot/Salesforce), and explaining complex API integrations or POS setups.

Experience: 1–3 years in Customer Success or Account Management (Experience in F&B;, E-commerce, or SaaS is a massive plus).

We follow a BYOD (Bring Your Own Device) policy and offer a collaborative, dynamic workplace.

Growth: Opportunity to manage international accounts across the Middle East, UK, and US.

📌 Customer Success Manager {Tech Startup (Gurugram)
🏢 LimeTray
📍 Gurugram