NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. We are currently seeking a Project Program Mgmt. Technical Service Desk, Field Services etc) in a focused capacity or shared services capacity.

Strong knowledge and experience in Service Desk and or Field Services functions with thorough understanding of standard SLAs and KPIs including their calculations and data sources etc.

Owner to identify and execute Service Improvement plans/projects including process and quality improvements

Owner for Project Management of all on-going improvement initiatives including control and report actions on sustaining initiatives

Ability to identify/drive transformation initiatives/projects including efficiency improvements, cost & resource optimizations, volume reduction opportunities etc that may also involve tools and technology dependencies to drive improvements

Knowledge and experience driving improvement projects related to shift left from L2 to L1 or L2 to via L1.5 remote resolution desk, self service adoption projects to reduce password reset and status check reductions etc.

Work closely with Internal and external stakeholders including Account delivery & Client to discuss Service improvement actions, RAILS and review progress.

Drive Performance management and governance across all Service Delivery Measures (KPIs, SLAs etc) on a daily, weekly or monthly basis including reviews with Operations, Account Delivery and Client.

Responsibility and ownership for Account-specific expertise and SME knowledge

Excellent problem solving skills including opportunity identification, RCA, data analytics etc

Documents and reviews trends over a period to identify any consistent patterns and observations

Being the expert on the account, manage all Changes to the Scope of Services for the account and ensuring right staffing and recovery for the change

Collates all data into a concise and comprehensive report on service performance, as measured against agreed business targets & goals





Driving the efficiency and effectiveness of the Incident Management, Request Management, and Cost Control processes

Apply Statistical Process Control methods to Measure the baseline and Improve Process Performance

Implementation of Industry Standard Practices to drive ongoing Service Improvement initiatives/projects/programs.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.;

Whenever possible, we hire locally to NTT DATA offices or client sites. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying adaptable and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click .

📌 Senior Project Specialist (Project Management) (Noida)
🏢 NTT Data
📍 Noida