Deutsche Bank is hiring for the role of Client Service Senior Analyst!

Responsibilities of the Candidate:

- Act as the day-to-day service contact for NBFI clients within Institutional Cash Management, ensuring proactive, consistent, and high-quality client service.

- Apply strong payment knowledge to support client inquiries related to domestic and cross-border payments, payment flows, investigations, exceptions, cut-offs, and operational processes.

- Work in close coordination with relevant Cash Operations teams to resolve payment and transaction issues, follow up on investigations, and ensure timely communication back to client.

- Support client setup, maintenance, and service readiness for cash management products and channels, ensuring a smooth transition from implementation to after-sales service.

- Coordinate internally with Product, Sales, Implementation, AFO, Operations, and other control functions to address client needs and ensure adherence to internal policies and governance standards.

- Accurately use Client Service tracking systems to document client activities, monitor inquiries, identify recurring themes, and support management reporting.

- Follow up on complaints, service issues, and operational escalations,



driving clear ownership, timely resolution, and continuous improvement of the client experience.

Requirements:

- Solid crisp payment knowledge, including domestic and cross-border payment processes, SWIFT methodology and formats, ISO 20022, payment investigations, exception handling, and operational cut-off requirements.

- Experience in Institutional Cash Management, transaction banking, client service, or cash operations, ideally with exposure to NBFI clients and financial institution payment flows.

- Ability to work closely and constructively with Cash Operations teams, translating client issues into clear operational actions and ensuring disciplined follow-through.

- Strong client focus, communication skills, ownership mindset, and ability to operate independently under tight deadlines while maintaining control, accuracy, and service quality.

- Fluency in spoken and written English is mandatory.

- Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

📌 Client Service Senior Analyst (Bengaluru)
🏢 Nameless
📍 Bengaluru