Onsitego is India's #1 device care company and leading after-sales service provider We offer Extended Warranty, Damage Protection, AMC Plans and On-Demand Repair Services for Home appliances and digital services . Our plans are widely available across retail stores like Croma, Vijay sales and online marketplaces ..
We are driven by the mission to consistently deliver 'WOW' experiences to customers. Our customer obsession allows us to have the highest Net Promoter Score (NPS) globally in after-sales services. Our hassle-free & reliable services are widely available across electronic stores and online marketplaces. We invite the brightest minds to join us in this journey that helps improve the lives of millions of device users across the country.
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We are looking an experienced Customer Excellence for managing large Volume of incoming calls/emails/Chats.
Responsible for managing large volume of calls/emails/chats
- Considering business operations,you will be moved to calls/emails.chats for your better exposure and learning.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools ∙ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; Keep records of customer interactions, process customer accounts and file documents
- Understanding and striving to meet or exceed contact center metrics while providing excellent consistent customer service
- Escalate well deserved calls to the Escalations team as per the defined standards and protocol
- Follow communication procedures, guidelines and policies
- Responsible for delivering performance metrics as per the KPI's.
Excellent written and verbal communications skills and having relevant experience in blended process-calls/emails and chats.
- Excellent customer service skills, including maintaining focus on the customer issues ∙ BPO/KPO Experience is must
- Adaptable with the working schedule.