Position : L1 Technical Support Engineer - ZTNA Support Company : Bay Datacom Solutions Pvt Ltd
Location : Delhi @ client site
Experience : 2–4 Years
Salary range : 3.5-4.5 LPA
Work Setting : 24x7 Enterprise Security Operations & Technical Support

Position Summary
We are seeking skilled L1 Technical Support Engineers to provide first-line support for a large enterprise Zero Trust Network Access (ZTNA) environment. The role involves troubleshooting access issues, endpoint connectivity problems, authentication failures, and user onboarding requests while ensuring SLA compliance and excellent customer experience.
This is a specialized cybersecurity support position and not a generic helpdesk or desktop support role. Candidates must have exposure to network security, remote access technologies, endpoint protection, or ZTNA solutions.

Experience
Graduate Engineer in Computer Science, Information Technology, or MCA
Minimum 2 years of experience supporting:
ZTNA solutions
Endpoint Security Platforms
VPN/Secure Remote Access Solutions
Enterprise Security Products
Certification in Endpoint Security or ZTNA solutions preferred

Key Responsibilities
Provide first-level support for ZTNA users and administrators.
Troubleshoot user authentication and access-related issues.
Support remote workforce connectivity incidents.
Perform ticket triage and categorization.




Collect logs and diagnostic information.
Escalate complex issues to L2 support teams.
Ensure timely incident updates and customer communication.
Support endpoint client installation and troubleshooting.
Follow incident management and change management processes.

Mandatory Technical Skills
Windows OS troubleshooting
Basic Linux Command Line
TCP/IP Fundamentals
DNS Fundamentals
VPN/ZTNA Client Installation & Troubleshooting
User Authentication Troubleshooting
Endpoint Security Basics
Ticket Management
Basic Log Collection & Analysis
Remote User Support
Basic Networking Diagnostics

Good-to-Have Skills : Active Directory , MFA Troubleshooting, Antivirus/EDR Platforms, ITSM Tools , SASE / SSE Concepts , Accops HySecure Exposure , Secure Access Gateway Technologies

Preferred Candidate Profile

Candidates with experience supporting:
ZTNA Platforms
VPN Solutions
SSE/SASE Platforms
Endpoint Security Solutions
Network Security Products
IAM Technologies

Strong Advantage: Accops HySecure, Zscaler, Netskope, Palo Alto Prisma Access , Cisco Secure Access

Kindly share your latest cv with detail like-

1. your CTC fixed + variable
2. Expectation
3. Notice period

regards,
Rajesh Kumar
Aayam consultants
New Delhi
cell-View phone number on foundit.in / View phone number on foundit.in
email- [HIDDEN TEXT]

📌 Level 1 IT Helpdesk Support Engineer (Delhi)
🏢 Rajesh Kumar ( Proprietor of Aayam Consultants)
📍 Delhi