G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software users.

Now, we have joined forces with Capterra , SoftwareAdvice , and GetApp to create the largest source of online data and software insights to fuel intelligent buying in the age of AI. With 200M+ combined annual visitors and 6M verified reviews, we are now the centralized place to enable software buyers to make better and faster decisions with confidence.

We are setting out to transform the global B2B software industry and become the most trusted data foundation for buyers and sellers of software for the age of AI.

Working at G2 means you are part of a value-driven, growing global community that climbs PEAKs together. We cheer for each other’s successes, learn from our mistakes, and support and lean on one another during challenging times. With ambition and entrepreneurial spirit we push each other to take on challenging work, which will help us all to grow and learn.

You will be part of a global, diverse team of smart, dedicated, and kind individuals - each with unique talents, aspirations, and life experiences. At the heart of our community and culture are our people-led ERGs, which celebrate and highlight the diverse identities of our global team. G2 is looking for a Customer Success Manager (CSM) is responsible for driving adoption, retention, and customer satisfaction across a high-volume portfolio of emerging business accounts. Operating in the AMER shift (5 PM - 2 AM IST) with a weekly in-office presence, this role blends 1:1 account engagement with scalable, one-to-many customer success programs. The CSM will leverage data-driven insights, creative engagement strategies, and robust collaboration with Account Managers to maximize account health, influence renewals, and unlock customer ROI.

The ideal candidate combines marketing acumen,



data literacy, and SaaS experience to help customers leverage G2 offerings effectively within their existing tech stack and sales workflows.

Customer Engagement & Portfolio Management (40%)
Manage a portfolio of 300+ accounts through a hybrid model combining 1:1 engagement and one-to-many programs.
Maintain monthly, meaningful touchpoints through digital communication, automated outreach, and strategic live meetings with customer stakeholders.
Monitor G2 usage and review generation metrics to identify gaps and drive targeted outreach.
Retention & Risk Management (30%)
Use health signals and adoption metrics to identify at-risk accounts early and implement intervention strategies to reduce churn risk.
Partner with Account Managers on renewal strategy by providing insights into customer adoption, challenges, and opportunities.
Strategic Consulting & Product Advocacy (20%)
Understand the customer’s marketing and sales tech stack and proactively drive integrations between G2 and existing tools.
Leverage G2’s scaled content, playbooks, and best practices to help customers operationalize Buyer Intent in their workflows.
Partner cross-functionally with Sales, Marketing Ops, Enablement, and Product to enhance Buyer Intent workflows and customer experience.
Contribute to pilot programs and process refinements, helping improve playbooks and success models across theI segment.
Deliver regular buyer intent use case enablement sessions unlocking G2 Buyer Intent data value
Maintain ≥ 95% accuracy in Salesforce and Catalyst across health, renewal, and contact data





1–4 years of experience in SaaS Customer Success, Account Management, or a related client-facing role.

- Proven success managing high volume portfolios, ideally in marketing or revenue tech environments
- Strong analytical and problem-solving skills with the ability to interpret data and derive actionable insights
- Excellent relationship-building and communication skills across both technical and business audiences
- Experience working cross-functionally with Sales, Product, and Marketing teams
- Fluent in English with excellent presentation and written communication skills

Marketing expertise - knowledge of digital marketing, demand generation, advertising or pipeline acceleration strategies
Industry background in SaaS, marketing technology, digital advertising, or paid media consulting
Experience managing integrations and advising customers on CRM or marketing automation platforms (e.g., Salesforce, HubSpot)
Experience with data visualization or reporting tools such as Looker.

Our Commitment to Inclusivity and Diversity

We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. These tools may assist with initial application screening, skills assessment analysis, and identifying candidates whose qualifications align with specific role requirements. While AI technology supports our recruitment workflow, all final hiring decisions remain under human oversight and judgment.

If you would prefer that your application be reviewed without AI assistance, you can opt out by entering your email address in the email entry field at the bottom of the Automated Processing Legal Notice. Choosing to opt out will not disadvantage your application in any way—we will ensure your materials receive a thorough manual review by our hiring team.

📌 Customer Success Manager - Hybrid Working (Bengaluru)
🏢 G2
📍 Bengaluru