Job Title: Senior Service Engineer
Role Overview: We are looking for a motivated and enthusiastic Senior Service Engineer who is ready to travel for outstation service calls when required. The ideal candidate will be proficient in providing support for digital printing equipment and have a solid technical foundation.
Key Requirements:
Enthusiastic and ready to travel for outstation service calls as needed
Excellent verbal and written communication skills
Knowledge of handling color digital printing machines,
Proficiency in customer handling and making the machines operational as per the KPI
Knowledge of Adobe Acrobat and other standard office software
Responsibilities:
Provide both onsite and remote support for HP Indigo Digital Presses
Meet Key Performance Indicators (KPIs) and ensure high-quality service delivery
Adhere to processes and procedures for service requests and reporting
Maintain high levels of customer satisfaction by delivering timely and effective support
Qualifications:
BE/ B. Tech in Electronics, Electrical, Electronics & Communication, Electronics & Electrical, Electronics & Computer Engineering, Printing and Packaging Technology
Mandatory conditions to apply:
Minimum four to five years of field experience is must.
Handling of color digital printers (sheet or roll feed), Flexo & digital offset presses
We are looking for the individuals who are proactive, customer-oriented, and have a passion for working with cutting-edge digital printing technology.