You are passionate about creating a positive shopping experience for customers and thrive in a fast-paced retail setting.

- Your ability to remain calm under pressure and handle complaints with empathy makes you a great fit for this role.
- You have experience in customer service and a retail environment.
- You are fluent in English, both written and spoken.
- Handling complaints and inquiries: Optimizing the shopping experience: Handle transactions accurately and efficiently while ensuring a positive checkout experience.
- Assisting with product assembly & exchanges: Help customers with assembly concerns and exchange components when needed.
- Supporting store goals: Understand and contribute to the store's commercial action plan to maximize sales and profitability.
- Ensuring store safety & compliance: We are the ones meeting our customers – in our stores, online,



in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we're a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

Studies show that members of underrepresented communities don't apply for jobs unless they're 100% 'qualified'. From: 'Why Women Don't Apply for Jobs Unless They're 100% Qualified' by Tara Sophia Mohr, August 2014'

📌 Commercial Sales Negotiator (Retail) (Pune)
🏢 Ikea
📍 Pune