Position : L3 Technical Manager -

ZTNA

Support Company : Bay Datacom Solutions Pvt Ltd
Location : Delhi @ client site
Experience : 8-12 Years
Salary range : 20-24 LPA
Work Setting : 24x7 Enterprise Security Operations & Technical Support

Position Summary
The L3 Technical Manager acts as the highest technical authority within the support organization. The role is responsible for advanced troubleshooting, architecture reviews, major incident management, product optimization, OEM coordination, and overall technical governance of the ZTNA platform.
The position requires extensive expertise in ZTNA, endpoint security, secure access architecture, threat hunting, and enterprise security operations.

Experience
Graduate Engineer in Computer Science/IT/MCA
Minimum 8 years of experience in:
ZTNA
Endpoint Security
Threat Hunting
Forensics
Enterprise Security Platforms
Experience supporting large-scale enterprise deployments
· Certified L3 (Advance) level Specialist with any reputed ZTNA software, Next-Gen antivirus products Organisations Certified certification

Key Responsibilities
Serve as highest technical escalation point.
Lead resolution of business-critical outages.
Perform advanced troubleshooting and root cause analysis.
Review platform architecture and best practices.
Coordinate with product engineering and OEM teams.
Lead technical governance and service improvement initiatives.
Drive automation and operational excellence.
Review security risks and platform health.
Define standards, runbooks, and technical procedures.

Mandatory Technical Skills
Advanced Linux Administration , TCP/IP Networking , ZTNA Architecture , VPN Technologies , Secure Remote Access Architecture, Firewalls, Load Balancers, AD/LDAP, SAML ,



MFA Integration , SSL/TLS , Endpoint Security Platforms, Advanced Troubleshooting , Root Cause Analysis , HA/DR Architecture

Good-to-Have Skills
SIEM/SOC Integration, Threat Hunting , Packet Analysis , Wireshark , Database Troubleshooting , Automation & Scripting , WAF Technologies , Vulnerability Management , Security Architecture, Cloud Security Controls

Customer-Facing Responsibilities
Executive-level technical discussions , Service review meetings, Solution optimization recommendations, Customer escalation management, Technical roadmap consultation.

Incident & Escalation Responsibilities
Lead P1/P0 outage resolution, Coordinate OEM engagement, Perform deep RCA investigations, Manage product defect escalations, Provide permanent corrective actions.

Behavioural Competencies
Strategic thinking, Technical leadership , Executive communication , Ownership and accountability, Decision making under pressure, Stakeholder management , Coaching and mentoring

KPIs
Major Incident Resolution Success Rate
MTTR Reduction
Platform Availability
RCA Quality Index
Escalation Closure Efficiency
Automation Initiatives
Platform Stability Improvements
Customer Satisfaction

Preferred Candidate Profile
Deep experience with:
Enterprise ZTNA Platforms
Secure Access Service Edge (SASE)
Identity Security
Threat Hunting Solutions
Security Analytics
Strong Preference : Accops HySecure , Zscaler , Netskope , Palo Alto Prisma Access, Cisco Secure Access

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regards,
Rajesh Kumar
Aayam consultants
New Delhi
cell-View phone number on foundit.in / View phone number on foundit.in
email- [HIDDEN TEXT]

📌 Technical Services Deployment Manager (Delhi)
🏢 Rajesh Kumar ( Proprietor of Aayam Consultants)
📍 Delhi