Join Pitney Bowes as a Genesys Cloud Engineer Years of experience: A robust experience with Genesys Cloud platform development or a similar platform. Proficiency in JavaScript/Node.js, knowledge of REST APIs, familiarity with cloud platforms like AWS, and the ability to design and architect customer interaction solutions using Genesys Cloud features, often including integration with other systems like CRM or data platforms; experience with telephony systems and concepts is also beneficial.
As a Genesys/AWS Connect Developer, you will be a core member of the development team supporting our platform.
You will play a leading role in code reviews, guiding the team towards better designs and clean, standardized coding using architectural and best practice guidelines as well as undertake code performance and related analysis.
You should have a flexible and proactive work ethic to facilitate and respond to changing project requirements and/ or client objectives and innovate ways to meet these goals successfully.
The below defines some of the qualities and experience that you will bring to this role.
Develop solutions within the Genesys/AWS Connect platform to support critical business functions and meet client requirements and organizational goals.
Interact directly with end users as required to understand project objectives and outcome-based requirements.
Effectively communicate with project managers, end-users and other developers to design cohesive technical solutions and ensure effective collaboration throughout all phases of development, testing and deployment.
Works well within a software development team as a strong collaborator with a focus on continuous improvement
Demonstrate excellence in understanding complex business processes and ability to apply scenarios to Genesys/AWS Connect features




Seek out ways to utilize Genesys/AWS Connect to improve processes and productivity and make recommendations to support the organization.
A solid understanding and experience of of all aspects of the Genesys/AWS Connect platform including integration
Designs creative solutions that solve business and technical problems using Genesys/AWS Connect best practices to avoid customisation
Robust understanding of database design concepts, data migration and data integration.
Develops and executes tests, leads developer test cycles (UT, SIT RT) including use of testing tools
Has a high degree of skill a nalysing and cleansing data files (in Excel, text, etc.);
Has an in-depth understanding of the capabilities and constraints of the Genesys/AWS Connect application coupled with good understanding of the business processes
Has experience in development, configuration, and administration of Salesforce with integration to other databases/systems.
Knowledge of software development patterns best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
Good knowledge and exposure to Salesforce.com and integrations to Genesys/AWS Connect
Experience with integrations and knowledge of integration patterns (REST SOAP, JSON XML, etc.)
3+ years hands-on experience in communicating with users, other technical teams, describe software product features and design solutions with strong verbal and written English skills
~ Experience with both agile and waterfall implementation methodologies.

Role: Back End Developer
Industry Type: IT Services & Consulting
Department: Engineering - Software & QA
Employment Type: Full Time, Permanent
Software Development
UG: Any Graduate
PG: Any Postgraduate

📌 Cloud & Software Development Engineer (Permanent) (Pune)
🏢 Pitney Bowes (pbi)
📍 Pune