NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. We are currently seeking a Delivery specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Role: IBM Tivoli Support Engineer / Application Support Engineer
Support Level: L2/L3
Experience: The role requires working from the designated ODCs in Noida, Bangalore, or Hyderabad and adhering to the assigned 24x7 shift roster.

Provide L2/L3 production support for IBM Tivoli applications and components.
Monitor Tivoli services, agents, servers, jobs, alerts, and system health.
Troubleshoot Tivoli application/service failures and connectivity issues.
Perform Tivoli service start/stop, configuration changes, agent maintenance, and health checks.
Perform root cause analysis (RCA) for recurring or critical incidents.
Support installation, configuration, patching, upgrades, and maintenance activities.
Troubleshoot issues across Linux/Unix servers, databases, network connectivity, filesystem, CPU, and memory .
Write and maintain Shell/Python scripts for monitoring, health checks, log analysis, and operational automation.
Work with database teams for Tivoli-related database connectivity and performance issues.
Handle incident/change/problem/service-request tickets using ITSM processes.
Participate in on-call/production support and major incident troubleshooting as required.
Coordinate with IBM/vendor support for complex product issues.
IBM Tivoli

Administration, configuration, monitoring and troubleshooting

Linux/Unix

Python

Basic-to-intermediate scripting for support automation

Database

SQL fundamentals DB connectivity and troubleshooting

Networking

About NTT DATA




NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.;
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal prospect employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click .

📌 Head of Delivery (Remote or Hybrid) (Noida)
🏢 NTT Data
📍 Noida