NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. We are currently seeking a Messaging Services Advisor-SME to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Performs complex issue analysis and may perform SME role on accounts. Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities, mentoring team members and other day-to-day support operations. Expert on Messaging technologies-SharePoint on-prem servers and SharePoint Online

Support steady state operations-Versatile working in shifts or US business hours for all required work done and during weekends.

Provide support on day-to-day operations in managing the email and collaboration services

Integrates trends, data and information into plans, deliverables and recommendations.

Develops innovative and creative output based on interpretation and analysis that improve business performance and contributes to corporate goals and strategic intent.

Anticipates operational, program, and implementation issues and develops preventative measures.

Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.

Applies advanced training and experience to resolve difficult client problems where standard practice has failed.

Identifies, structures, and delivers services that enable business processes.

Performs root cause analysis on failed components and implements corrective measures.

Candidates must have exceptional customer service, problem solving, and communication skills

Possess the ability to work independently with minimal management supervision and with a global team of engineers

Health checks, reporting, monitoring, capacity management and proactive configuration management support

In-depth knowledge of SharePoint Online architecture, site collection administration, permissions models, and Microsoft 365 ecosystemSecurity hardening and patch/update management support

Collaboration components configuration management

Search engine configuration management and Content management configuration support

Configuration and Customization: Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata, search optimization,



and retention policies.

Utilize monitoring tools and analytics (e.g., Microsoft 365 Security & Compliance Center, SharePoint Admin Center) to track usage, performance, and compliance metrics. A customer-centric approach with a focus on delivering high-quality support.

Understanding their requirements and creating a positive client experience throughout the total client journey.

Flexible working in shifts supporting 24X7 steady state operations.

Performs a variety of maintenance tasks associated with the support, modification, and updating and patching servers, also include software installations, upgrades and tests.

Integrates trends, data and information into plans, deliverables and recommendations.

Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.

Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.

Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent.

Performs root cause analysis on failed components and implements corrective measures

Provide advanced support for various M365 services, including Exchange Online, SharePoint Online, OneDrive for Business, SFB/Ms-Teams, and other integrated applications. Manage and maintain the M365 environment, ensuring it is secure, up-to-date, and compliant with organizational policies. Perform regular system monitoring, maintenance, and optimization tasksImplement and manage security measures to protect the M365 environment from threats. Ensure compliance with industry standards and organizational policies, including data protection and privacy regulations

Experience with hybrid M365 environments and integration with on-premises systems.

Maintain thorough documentation of the M365 environment, including configurations, changes, and troubleshooting procedures. Generate regular reports on system performance, usage, and security

The ability to identify and implement innovative solutions to improve the efficiency and performance of M365 services

SharePoint Management-Collaboration and document management,



Farms administration, Web application, site administration, health and Monitoring.

Policy configuration and fully Support instant messaging, presence and chat systems- MS-Teams

Email protection and security administration- EOP, Microsoft defender for Office 365.

Work closely with other IT teams to ensure seamless integration and operation of M365 services. Provide training and guidance to junior IT staff on the effective use of M365 tools

Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.

Also, experience with Azure AD Connect and hybrid identity management

Identify opportunities for improving M365 service delivery and user experience.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.;

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here .

📌 Service Administrator Remote (Bengaluru)
🏢 NTT DATA Services
📍 Bengaluru