Unlock your potential by owning high-impact client change delivery in a fast-paced environment, building trusted partnerships and strengthening operational excellence.

As an Implementation Specialist within Treasury Services Implementation Support, you manage client requests for account modifications and closures with clear ownership and transparency. As an Implementation Specialist within Treasury Services Implementation Support, you document, track, and progress requests through the request intake and workflow process while coordinating clarifications needed for execution. As an Implementation Specialist within Treasury Services Implementation Support, you partner with product, service, and implementation support stakeholders to deliver outcomes within defined service commitments and control standards.

Serve as the central point of contact and escalation for regional implementation support team members.

Receive treasury services maintenance and account closing requests from service channels and initiate a formal request when required.

Communicate clarification needs to Sales or Service teams so client requirements are completed for implementation.





Ensure maintenance activities are delivered within established service level agreements.

Consult Product or Service partners to determine risk rating and applicable procedures when a request is not covered by the risk reference materials.

Oversee inspections and audits of completed implementations to confirm completeness and adherence to controls.

Verify urgent requests are prioritized appropriately and handled with the required pace and attention.

Assign requests requiring enhanced handling to experienced team members and apply special processing instructions where indicated.

Hold a bachelor's degree.

Maintain flexibility to adapt to changing priorities, time-critical deliveries, and shifting request volumes.

Thrive in a high-pressure environment while delivering time-critical work with consistent quality.

Escalate risks, issues, and concerns in a timely manner to management with explicit context and options.

Show exposure to AI-enabled tools and willingness to adopt emerging technologies that support process improvement and operational excellence.

📌 Services support representative (Mumbai)
🏢 JP Morgan Chase
📍 Mumbai