At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem Want a chance to see lots of career options up close before you choose your path forward Then there's a good chance you'll love being a Help Desk Analyst at Kyndryl.
Provide Help Desk support by troubleshooting and resolving technical and service-related issues.
Serve as the primary point of contact for customers, delivering professional, friendly, and empathetic support.
Communicate with customers through multiple channels, including chat, email, and Microsoft Teams.
Deliver high-quality customer service and ensure a positive customer experience with every interaction.
Collaborate with back-office and technical teams to escalate and resolve complex issues effectively.
Build proficiency in Microsoft 365 applications, particularly Excel, and gain exposure to a variety of technology platforms.
Participate in continuous learning, training, and professional development opportunities.
Earn and maintain industry-recognized certifications, including Microsoft, Azure, and Google Cloud credentials.
Strengthen technical support, problem-solving, communication,



and customer service skills while advancing a career in IT.
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset keen to drive your own personal and professional development. Required Skills and Experience:
Minimum 1.6 - 2-year Service Desk experience
Understanding and implementing ITIL best practices for IT service management.
Managing user accounts and permissions in the identity and access management system.
Should have insight knowledge of working in Service Now tool and service now reporting
Experience modifying approaches and adapting to customer needs
Experience in Service Desk role of Providing exceptional support and ensuring customer satisfaction.
Conducting thorough analyses to prevent recurring issues.
Providing technical support via remote tools.
Efficiently managing time to handle multiple tasks and projects.
Proficient in using spreadsheets and word processing software, such as Microsoft Excel and Microsoft Word& Microsoft Teams

Preferred Skills and Experience
Experience working with Windows, Mac, or Linux operating systems
Support help desk experience
Customer support experience
Experience modifying approaches and adapting to customer needs





The 'Kyn' in Kyndryl means kinship, which represents the solid bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact Join us and help shape what's next.
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

📌 Technical Support Analyst - IT Help Desk (Bengaluru)
🏢 Kyndryl
📍 Bengaluru