- Handle inbound sales enquiries received through calls, emails, website, digital platforms, and other channels.
- Understand customer requirements and recommend appropriate products or services.
- Engage with prospective B2B customers and guide them through the sales process.
- Respond promptly to incoming leads and ensure effective follow-up.
- Explain product/service features, benefits, pricing, and value proposition to customers.
- Handle customer queries, objections, and concerns professionally to drive conversions.
- Follow up with interested prospects and maintain an active sales pipeline.
- Convert qualified inbound leads into sales and consistently achieve assigned targets.
- Maintain accurate customer and lead information in CRM systems.
- Coordinate with internal teams for quotations, order processing, onboarding, and other customer requirements.
- Build robust relationships with prospects and existing customers to encourage repeat business.
- Track sales performance, lead status, conversion rates, and follow-up activities.
- Provide regular updates and reports to the sales manager on pipeline and sales performance.