- Manage and resolve customer & Vendor queries.
- Identify and escalate issues to supervisors
- Build sustainable relationships of trust through open and interactive communication.
- Convince, convert and onboard the leads by providing necessary information about our services.
- Take vendors through the process, convince them by sharing deals and offers and convey the value of making an attachment with us.
- Answer a large number of incoming calls and respond to customers & Vendors
- Provide service-related information to customers & Vendors
- Document all call information according to standard operating procedure.
- Follow up customer & Vendor calls where necessary
- Handling complaints Vendor support helpline
- To acknowledge and resolve customer & vendor issues
- Analyzing the process & giving the outcome for streamlining the process if required.
Required Qualifications and Skills
- Any degree
- 1-5 years of work experience in a relevant field.
- Knowledge of customer service practices and principles
- Excellent typing skills
- Superior listening, verbal, and written communication skills (Tamil and English)
- Ability to handle the stressful situation appropriately
- Lead Conversion & Convincing skills
Job Types: Full time, Permanent
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Saibaba Colony, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)