Location: Mumbai MIDC, Andheri East (Work From Office)
Shift Timing: Afternoon shift i.e. 2/2:30 PM to 11/11:30 PM
Salary is negotiable based on your last CTC
Key Responsibilities:
- Assist guests by handling future reservations and second-chance bookings
- Respond to emails and telephone calls professionally
- Maintain and update guest profiles
- Provide concierge services, including local recommendations for restaurants, events, and directions
- Manage multiple tasks efficiently with strong attention to detail
- Handle daily operational tasks to meet customer expectations and help grow the customer base
- Proficient in MS Office (Outlook, Word, Excel) and MS Teams; familiarity with UK English is a plus.
- Display excellent verbal and written communication skills
- Maintain a positive, upbeat attitude
- Contribute to a high-growth, fast-paced setting
Qualifications & Desired Skills:
- Graduate in any stream
- 2+ years of experience in reservations, hospitality, or contact center roles