Role & responsibilities :

Urgently hiring for experienced Customer Service Representatives for its Chat Support Process in Malad, Mumbai.

We are looking for customer-focused professionals with excellent written English communication, good typing speed, and strong problem-solving skills to deliver an exceptional customer experience.

Preferred candidate profile :

- Handle customer queries and concerns through live chat in a qualified and timely manner.

- Provide accurate product and service information.

- Troubleshoot customer issues and ensure first-contact resolution.

- Maintain high customer satisfaction (CSAT) scores and meet defined KPIs.

- Record customer interactions accurately and update CRM systems.

- Follow process guidelines, data privacy policies, and compliance standards.

Eligibility Criteria

- Qualification:



Graduate mandatory.

- Experience: Prior experience in Customer Service/BPO is mandatory.

- Preferred Experience: Banking or financial services process experience will be an added advantage.

- Excellent written English communication skills.

- Good typing speed and problem-solving abilities.

- Must be comfortable working in 24/7 rotational shifts.

Documents Required

Candidates must carry the following documents at the time of joining:

- Offer Letter

- Relieving Letter

- Bank Statements

- Recent Salary Slips

UAN Check: Mandatory

Contact : Samiksha HR (phone hidden)

Mail: [email protected]

📌 Customer Service Representative (Mumbai)
🏢 TP
📍 Mumbai