- Ensure every customer is welcomed and guided through their visit in a warm and skilled manner.
- Understand customer concerns and support them through consultations and their treatment journey.
- Assist in explaining treatment plans, product usage, and recommendations.
- Drive customer satisfaction, retention, and repeat visits.
- Handle customer queries, concerns, and escalations effectively.
- Ensure consistent follow-ups and engagement for a seamless customer experience.
- Conduct outbound calling to prospective and existing customers for appointment confirmations, follow-ups, customer engagement, retention, and service recovery.
- Reconnect with missed leads,
no-shows, and inactive customers to improve store footfall and conversion.
- Coordinate with customers over phone calls, WhatsApp, and CRM tools to ensure timely communication and follow-ups.
- Maintain high standards of customer communication and relationship management.
Store Operations & Team Management
- Ensure smooth day-to-day store/clinic operations.
- Manage store opening/closing activities, hygiene, and overall upkeep.
- Supervise and guide the team, including Hair Coaches and support staff.
- Manage appointments, walk-ins, and customer escalations efficiently.
- Coordinate with doctors, backend teams, and cross-functional stakeholders.
- Maintain shift rosters and ensure team productivity and discipline.
- Monitor customer service standards and ensure adherence to SOPs.
Business Ownership
📌 Assistant Store Manager (Bengaluru)
🏢 Orange Umbrella
📍 Bengaluru
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