- Handle customer inquiries, resolve issues, and provide solutions via phone calls in a professional and courteous manner.
- Process customer requests, escalate complex issues to senior team members when necessary, and maintain accurate records of all interactions.
- Meet performance targets for quality metrics such as first call resolution rate, average handling time, and customer satisfaction scores.
- Collaborate with internal teams to resolve recurring problems and improve overall process efficiency.
Job Requirements :
- 1-8 years of experience in an international voice process workplace (US Voice Process preferred).
- Strong communication skills with excellent verbal fluency in English language.
- Ability to work on night shifts (rotating schedules) with flexibility to adapt to changing business needs.
📌 International Voice Process Executive (Mumbai)
🏢 Lumina Datamatics
📍 Mumbai
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