- Handle customer queries related to loan applications, documentation, disbursement, repayment, and other service-related requirements
- Provide timely updates on application status, pending documents, and next steps in coordination with the Sales and Operations teams
- Ensure customer concerns are addressed promptly, with appropriate escalation of complex or unresolved issues
- Liaise with Sales, Credit, Operations, and other relevant teams to facilitate smooth case movement and timely resolution
- Record, track, and follow up on customer requests to ensure closure within defined turnaround times
- Proactively follow up with customers, identify service gaps, and contribute to improving customer satisfaction throughout the loan lifecycle
📌 Customer Service Executive (Mumbai)
🏢 Auxilo Finserve
📍 Mumbai
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