Team Lead – International Voice Customer Service responsible for team performance, SLA, quality, productivity, coaching, customer escalations, and service delivery. Experience in international inbound/outbound voice process required.
Required Candidate profile
3–10 years of international voice customer service experience with 3+ years in Team Lead/people management. Robust English communication, KPI knowledge, coaching and escalation-handling skills.
📌 Team Lead - Voice_A (Kolkata)
🏢 Gratitude India
📍 Kolkata
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