Milestone Technologies is actively seeking a full-time ServiceNow Technical Consultant with a minimum of 3 years of hands-on platform experience to design, develop, and support scalable ServiceNow solutions. The ideal candidate will have deep expertise in at least one primary platform domain, hold relevant CIS certification, and demonstrate experience contributing to at least one enterprise-grade implementation or deployment.
This role requires strong platform engineering discipline, adherence to ServiceNow best practices (CMDB integrity, upgrade safety, scoped app architecture), and the ability to collaborate across functional and technical stakeholders.
Qualifications
- Bachelors degree in Computer Science or equivalent
- Minimum 3+ years hands-on ServiceNow development/implementation experience
- Demonstrated contribution to at least one end-to-end ServiceNow deployment (greenfield or major expansion)
- Practical experience in at least one primary ServiceNow domain, such as:
- IT Service Management (ITSM)
- IT Operations Management (ITOM)
- Customer Service Management (CSM)
- HR Service Delivery (HRSD)
- SecOps / IRM / GRC
Certifications (Mandatory)
- ServiceNow Certified System Administrator (CSA)
- At least one Certified Implementation Specialist (CIS) in chosen domain (e.g., CIS-ITSM, CIS-ITOM, CIS-CSM)
- Experience designing scoped applications with upgrade-protected patterns
- Knowledge of ACLs, data security, and access governance
Integration Automation
- REST/SOAP integrations (inbound/outbound)
- Experience with:
- MID Server (especially for ITOM candidates)
- Data ingestion and transformation (Import Sets, Transform Maps)
- Understanding of event-driven architectures and orchestration
Data CMDB Discipline
- Familiarity with:
- CMDB design principles (CI class models, relationships)
- Data reconciliation and normalization concepts
- Experience supporting data quality and governance processes
UI/UX Frameworks
- Service Portal or UI Builder experience
- Basic AngularJS (legacy portal) or modern UI frameworks (for UI Builder)
- Understanding of workspace configuration
Implementation Delivery
- Experience working within:
- Agile/Scrum delivery models
- Story-based development and backlog grooming
- Ability to:
- Interpret functional requirements into technical designs
- Produce technical documentation (HLD/LLD)
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.