Operations Head or Senior Manager (Noida)

Operations Head or Senior Manager (Noida)

20 Oct
|
Icube Human Capital Solutions
|
Noida

20 Oct

Icube Human Capital Solutions

Noida

• 1015+ years of BPO/BPM operations experience.

• Experience managing MFI/NBFC/BFSI processes is preferred.

• Proven experience managing 500+ FTE operations.

• Solid experience in collections, customer service or lending processes.

• Excellent client and stakeholder management skills.

• Strong understanding of SLA, KPI, WFM, Quality and MIS.

• Exposure to P&L;/revenue management.

• Strong analytical, problem-solving and people-management skills.

• Experience in managing multi-location operations will be an advantage.

📌 Operations Head or Senior Manager (Noida)
🏢 Icube Human Capital Solutions
📍 Noida

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