- Provide technical support to customers via phone, email, or chat for issues related to Apache Tomcat applications deployed on Docker containers using Kubernetes.
- Troubleshoot and resolve complex technical issues with minimal supervision, escalating only the most critical cases when necessary.
- Collaborate with development teams to reproduce customer issues and provide feedback on defects found during troubleshooting.
- Document all interactions with customers in a transparent and concise manner, ensuring accurate tracking of tickets and resolutions.
Job Requirements :
- 2-5 years of experience in application support or similar role supporting enterprise-level software products.
- Strong understanding of Apache Tomcat, Docker, Kubernetes, OpenShift technologies.
- Experience working in an Agile environment with frequent releases and rapid iteration cycles.