- Manage the entire gold loan process from lead generation to disbursement, ensuring timely and efficient service delivery.
- Conduct thorough gold valuations using various methods to determine the value of gold ornaments for loan purposes.
- Develop robust relationships with customers by providing excellent customer service, addressing queries, and resolving issues promptly.
- Ensure compliance with regulatory requirements and internal policies while maintaining accurate records of transactions.
Job Requirements :
- 1-8 years of experience in a similar role within the banking industry or related field (gold appraisal/loan).
- Strong knowledge of gold valuation techniques and regulations governing gold loans.
- Excellent communication skills with ability to build rapport with customers at all levels.
- Ability to work independently with minimal supervision while meeting targets.