We are seeking a proactive and customer-focused professional to manage end-to-end customer interactions for gold loans and other retail loan products, including sourcing, documentation, disbursement, and renewals. The role involves addressing customer queries related to repayments, interest, and account details while ensuring timely follow-ups and seamless coordination with internal teams to deliver a smooth and effective loan experience.
- Full Time
- 1+ years experience
- Navi Mumbai, Maharashtra
Requirements
1. Graduate
2. Experience working in financial institutions
Key Responsibilities
1. Handle customer interactions for gold loans and other retail loans, including sourcing,
documentation, disbursement, and renewals
2. Address customer queries related to repayments, interest, and account details across loan products
3. Ensure timely follow-ups and coordinate with internal teams for smooth loan processing and service delivery
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