Job Description – Senior Sales Manager / Business Development Manager – BPS Services

Company: Writer Information

Location: Chennai/Mumbai/Bangalore/Hyderabad/Noida

Experience: 10+ Years

Position Overview

Writer Information is looking for a seasoned sales professional to drive growth for our

Business Process Services (BPS) portfolio. The ideal candidate should have strong experience

in selling BPS/BPO/BPM solutions, including Back Office Outsourcing, Customer Experience

Management (CXM), Contact Center, and Omnichannel CX solutions.

The role requires a strong combination of hunting and farming capabilities — acquiring new

enterprise clients while expanding relationships and wallet share with existing customers.

Key Responsibilities

Drive end-to-end sales for BPS/BPO/BPM, Back Office Outsourcing, CXM, Contact

Center, and Omnichannel CX offerings.

Build and manage sales pipeline through new client acquisition and strategic

account expansion.

Identify, engage, and close opportunities with enterprise customers across

industries.

Develop strong relationships with CXOs, business heads, and key decision-makers.

Own the complete sales cycle including lead generation, solution positioning,

RFP/RFI management, negotiations, and closure.

Work closely with delivery, solution, and operations teams to create customized

customer solutions.

Drive account mining and cross-selling opportunities within existing customer

relationships.





Achieve assigned revenue and business growth targets.

Track market trends, competitor landscape, and emerging opportunities in the BPS

industry.

Candidate Profile / Skills Required

Minimum 10+ years of relevant sales experience in BPS/BPO/BPM/Managed

Services/CXM/Contact Center solutions.

Proven experience in selling outsourcing services and managing enterprise sales

cycles.

Strong understanding of Back Office operations, Customer Experience Management,

Digital CX, and Omnichannel solutions.

Demonstrated success in both current logo acquisition (hunting) and existing account

growth (farming).

Strong enterprise relationship management and consultative selling skills.

Experience managing large-value deals and complex client engagements.

Excellent communication, negotiation, and stakeholder management skills.

Preferred Experience

Experience working with BFSI (Banking, Financial Services, Insurance), Retail, and

E-commerce clients will be an added advantage.

Exposure to enterprise clients and large-scale outsourcing engagements preferred.

Strong understanding of industry trends and BPS transformation initiatives.

Key Success Metrics

Revenue growth and new business acquisition.

Pipeline generation and conversion.

Strategic account expansion and wallet share growth.

Customer relationship development and retention.

Pay: ₹3,000,000.00 - ₹3,200,000.00 per year

Work Location: In person

📌 Senior Manager (Whitefield)
🏢 Writer Information
📍 Whitefield