- Diagnose and resolve hardware/software issues in printers and MFDs
- Handle errors such as paper jams, print quality issues, system/data errors
- Preventive & Breakdown Maintenance
- Carry out scheduled preventive maintenance (PM) activities
- Attend breakdown calls and ensure quick resolution
- Maintain machine performance and uptime
- Call Handling & SLA Compliance
- Attend service calls assigned by coordinator/helpdesk
- Ensure all calls are closed within SLA timelines
- Update call status in the system regularly
- Customer Support
- Interact with customer users in office
- Provide quick updates and ensure customer satisfaction
- Educate users on basic machine handling to avoid repeated issues
- Spare Parts & Consumables Management
- Identify and replace faulty parts (rollers, fusers,
boards, etc.)
- Maintain minimum stock of consumables (toner, drums, etc.)
- Coordinate for parts replacement and escalation if required
- Focus on Spare cost while Servicing the Printer.
Preferred candidate profile
- 3 to 4 years experience in printer/MFD servicing or IT hardware support
- Experience in MPS environment or on-site support roles
- Familiarity with OEM products (Kyocera, Fuji, HP, Canon, etc.)
- Familiar with Ms Excel, Email conversation and PPT preparation.
- Field service or service coordination
- Communication should be familiar with English and Hindi.
- Experience should be in desktop and IT support.