Role Descriptions: Excellent communication skills in English (verbal and written).Basic understanding of Windows OS| MS Office| networking fundamentals| and retail applications.
Familiarity with ITSM tools like ServiceNow.
Customer-oriented mindset with robust problem-solving skills.
Act as the first point of contact for retail users seeking technical assistance via phone| email| chat| self serviceLog| categorize| and prioritize incidents and service requests in the ITSM tool.
Troubleshoot basic hardware| software| network| and application issues.
Provide remote support for POS systems| desktops| laptops| printers| and other retail IT assets.
Escalate unresolved issues to L2/L3 support teams as per defined SLAs.
Willingness to work in rotational shifts.
📌 Opening For IT service desk (Delhi)
🏢 Tekskills
📍 Delhi
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