Opening For IT service desk (Delhi)

Opening For IT service desk (Delhi)

20 Oct
|
Tekskills
|
Delhi

20 Oct

Tekskills

Delhi

Role Descriptions: Excellent communication skills in English (verbal and written).Basic understanding of Windows OS| MS Office| networking fundamentals| and retail applications.

Familiarity with ITSM tools like ServiceNow.

Customer-oriented mindset with robust problem-solving skills.

Act as the first point of contact for retail users seeking technical assistance via phone| email| chat| self serviceLog| categorize| and prioritize incidents and service requests in the ITSM tool.

Troubleshoot basic hardware| software| network| and application issues.

Provide remote support for POS systems| desktops| laptops| printers| and other retail IT assets.

Escalate unresolved issues to L2/L3 support teams as per defined SLAs.

Willingness to work in rotational shifts.

📌 Opening For IT service desk (Delhi)
🏢 Tekskills
📍 Delhi

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:

Get the latest job offers by email for: opening for it service desk (delhi) / delhi

Subscribe to this job alert:

Get the latest job offers by email for: opening for it service desk (delhi) / delhi