- Minimum 5 years of hands-on VDI experience
- Robust L2 to L3 troubleshooting and administration experience in enterprise VDI environments
Job Summary
- The Virtual Desktop Engineer is responsible for supporting, administering, and optimizing enterprise Virtual Desktop Infrastructure (VDI) environments. The role involves troubleshooting complex VDI issues, managing virtual desktop platforms, performing health checks, supporting end-user computing services, and ensuring a highly available and secure virtual workspace environment.
VDI Administration & Support
- Provide L2/L3 support for enterprise VDI environments.
- Administer and troubleshoot Citrix Virtual Apps & Desktops, VMware Horizon, and Omnissa Horizon environments.
- Monitor VDI platform health, performance, and availability.
- Resolve VDI-related incidents, service requests, and major incidents.
- Manage desktop pools, golden images, application publishing, and user assignments.