HOW TO APPLY

HR RAJ (Raj Wani)
92165 77366

IMMEDIATE HIRING CUSTOMER SUPPORT EXECUTIVE

Transcom | INTERNATIONAL VOICE PROCESS | JAIPUR

Job Location: Mansarovar, Jaipur
Job Role: Customer Support Executive
Process: International Voice Process Only
Eligibility: Graduates (Freshers & Experienced) | Undergraduates with 6+ Months of Relevant Experience
Joining: Immediate Joiners Preferred

ABOUT THE ROLE

Transcom is hiring Customer Support Executives for its International Voice Process at the Mansarovar, Jaipur location.

We are looking for confident, customer-focused candidates with excellent English communication skills who can professionally interact with international customers, understand their concerns, resolve queries, and deliver a high-quality customer experience.

Candidates should be comfortable handling international customer calls, addressing complaints, providing accurate information, and maintaining professional communication throughout every interaction.

KEY RESPONSIBILITIES

1. Customer Support & Call Handling

- Handle inbound and/or outbound customer calls as per campaign requirements.
- Assist international customers with their queries, concerns, and service-related requests.
- Understand customer requirements and provide accurate information.
- Maintain a qualified, polite, and customer-friendly approach.
- Ensure a positive customer experience during every interaction.

2. Customer Query Resolution

- Listen carefully to customers and identify the root cause of their concerns.
- Provide appropriate solutions according to company policies and process guidelines.
- Handle customer complaints and challenging conversations with patience.
- Escalate complex issues to the appropriate department whenever required.
- Ensure timely and effective resolution of customer concerns.

3. Communication & Customer Handling





- Demonstrate excellent spoken English and strong communication skills.
- Communicate confidently with international customers.
- Maintain proper call etiquette, tone, clarity, and professionalism.
- Demonstrate active listening and robust comprehension skills.
- Explain solutions clearly and handle difficult conversations effectively.

4. Process & Quality Management

- Follow company policies, standard operating procedures, and quality guidelines.
- Maintain accurate customer records and call documentation wherever required.
- Meet assigned performance, productivity, and quality targets.
- Follow the defined escalation process and compliance requirements.
- Adapt quickly to process updates and new operational requirements.

5. Teamwork & Professionalism

- Coordinate with internal teams to resolve customer issues.
- Maintain punctuality, discipline, and professional conduct.
- Participate in training sessions and performance feedback.
- Demonstrate a positive attitude and willingness to learn.
- Work effectively in a target-oriented customer service environment.

PREFERRED CANDIDATE PROFILE

- Excellent English communication skills are mandatory.
- Strong verbal communication and listening abilities.
- Good customer-handling and problem-solving skills.
- Confidence in speaking with international customers.
- Basic computer knowledge and typing skills.
- Ability to manage customer complaints professionally.
- Customer-first attitude with patience and empathy.
- Flexibility to work in international campaign shifts.
- Willingness to join immediately.





ELIGIBILITY CRITERIA

Graduates

- Graduates from any stream can apply.
- Freshers and experienced candidates are eligible.
- Excellent English communication skills are mandatory.

Undergraduates

- Candidates with a minimum of 6 months of relevant experience can apply.
- Customer service, BPO, or voice-process experience will be preferred.

Experienced Candidates

- Candidates with experience in international voice processes, customer service, or BPO operations can apply.
- Strong communication and customer-handling skills are essential.

JOB LOCATION

Mansarovar, Jaipur, Rajasthan

- Hiring is strictly for the Jaipur location.
- Candidates from outside Jaipur can apply if they are willing to relocate.
- Immediate joiners will be given preference.

BENEFITS & FACILITIES

- 3 days of hotel accommodation for eligible outstation candidates.
- Male employees: Cab facility allowance of 180, as applicable under the company's policy.
- Female employees: Free cab facility, subject to company policy and applicable routes.
- Training and development opportunities.
- Professional work environment and career growth opportunities.
- Performance-based incentives and bonanza opportunities.
- Employee benefits as per company policy.

IMMEDIATE JOINING

We are hiring Customer Support Executives for the International Voice

Campaign at Transcom, Mansarovar, Jaipur.

Freshers who meet the graduation and communication requirements, eligible undergraduates, and experienced candidates are encouraged to apply.

Excellent English communication skills and immediate availability are highly preferred.

HOW TO APPLY

HR RAJ (Raj Wani)
92165 77366

Interested candidates can WhatsApp their updated CV directly to the above-mentioned number.

Apply Now Limited Hiring Batches | Immediate Joiners Preferred

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