1. Job Purpose

To manage the overall restaurant operations, ensure customer satisfaction, maintain food quality and hygiene, control costs, achieve sales targets, and lead the restaurant team effectively.

2. Roles & Responsibilities

A. Restaurant Operations

- Ensure smooth day-to-day restaurant operations and adherence to company SOPs.
- Monitor opening and closing procedures, shift handovers, and operational readiness.
- Ensure timely order preparation, service, and delivery.
- Coordinate with kitchen, service, delivery partners, and support teams.
- Ensure all equipment, utilities, and facilities are operational.

B. Sales & Business Performance

- Achieve daily, weekly, and monthly sales targets.
- Monitor average order value, customer footfall, order volumes, and product mix.
- Identify opportunities to improve sales and customer retention.
- Track discounts, offers, cancellations, and void transactions.
- Submit accurate daily sales and operational reports to management.

C. Food Quality, Hygiene & Safety

- Ensure food quality, taste, portion control, and presentation meet company standards.
- Monitor food safety, storage temperatures, expiry dates, and FIFO practices.
- Maintain personal hygiene, kitchen cleanliness, and pest-control standards.
- Ensure compliance with FSSAI requirements and internal food safety procedures.
- Immediately report food safety incidents, customer complaints, and contamination risks.

D. Inventory & Cost Control

- Monitor stock levels and ensure timely indenting and replenishment.
- Control food wastage, pilferage, stock variances, and unnecessary consumption.
- Conduct regular stock counts and investigate discrepancies.
- Ensure proper receiving, storage, and documentation of materials.
- Monitor food cost, manpower cost, and other controllable operating expenses.

E. Team Management & Manpower Planning

- Ensure adequate manpower for all shifts and operational requirements.
- Prepare duty rosters, monitor attendance, punctuality, grooming, and discipline.
- Train employees on service standards, food safety, SOPs, and customer handling.
- Conduct daily briefings and regular performance reviews.




- Coordinate with HR for recruitment, onboarding, training, retention, and employee grievances.
- Ensure all employees follow company policies and workplace conduct standards.

F. Customer Service

- Ensure customers receive prompt, courteous, and professional service.
- Handle customer complaints and resolve issues within the delegated authority.
- Monitor customer feedback, online ratings, and recurring service issues.
- Take corrective action to prevent repeated complaints.
- Ensure service recovery is handled professionally and promptly.

G. Cash, POS & Financial Controls

- Ensure accurate billing and proper use of POS systems.
- Monitor cash handling, cash deposits, payment reconciliation, and shift closures.
- Prevent unauthorized discounts, billing irregularities, and cash discrepancies.
- Ensure daily sales reports and cash handover records are accurate.
- Report suspected fraud, theft, or financial irregularities immediately.

H. Maintenance & Asset Management

- Conduct regular inspections of kitchen equipment, electrical systems, plumbing, HVAC, and other facilities.
- Raise maintenance requests promptly and follow up until closure.
- Maintain company assets and ensure proper usage by employees.
- Escalate equipment breakdowns, safety hazards, and operational disruptions.
- Ensure preventive maintenance schedules are followed.

I. Compliance & Reporting

- Ensure compliance with company policies, statutory requirements, and audit standards.
- Maintain records relating to attendance, inventory, temperature logs, cleaning schedules, and cash reconciliation.
- Support internal audits, food safety inspections, and management reviews.
- Submit daily, weekly, and monthly reports within prescribed timelines.
- Implement corrective and preventive actions identified during audits.

J.



Communication Hindi & English (Mandatory)

- Must be able to communicate effectively in both Hindi and English.
- Must understand and communicate operational instructions, SOPs, and management directions in both languages.
- Must be able to brief, guide, and train employees using Hindi and English as required.
- Must communicate professionally with customers, vendors, HR, and management in both languages.
- Must be able to understand written instructions, prepare basic operational reports, and respond to official communications in English.
- Must ensure that language barriers do not affect food safety, service quality, employee coordination, or customer satisfaction.

3. Key Performance Indicators (KPIs)

The Restaurant Manager's performance will be evaluated on:

1. Achievement of sales targets.
2. Food cost, wastage, and inventory variance.
3. Customer satisfaction and complaint resolution.
4. Food quality, hygiene, and audit scores.
5. Manpower productivity, attendance, and employee retention.
6. Cash accuracy and POS compliance.
7. Equipment uptime and maintenance closure.
8. Compliance with SOPs and statutory requirements.
9. Timely submission of reports and closure of action points.
10. Effective communication and operational coordination in Hindi and English.

4. Accountability

The Restaurant Manager is accountable for the restaurant's overall business performance, operational discipline, customer experience, food safety, employee management, asset protection, and compliance with company policies.

Any reliable operational, financial, food safety, or employee-related concern must be escalated to the reporting manager immediately.

5. Language Eligibility Requirement

Mandatory: Candidates must demonstrate working proficiency in both Hindi and English during the interview process. Assessment should cover verbal communication, understanding of instructions, and the ability to explain operational procedures clearly.

The language requirement must be applied consistently and in accordance with applicable employment laws and company hiring policies.

📌 Restaurant Manager (Chennai)
🏢 Pearltri Foods
📍 Chennai