Handles collection of pending payments from US clients while adhering to US debt collection lawsUpdate and maintain accurate records of all repossession activities and customer interactions.

Excellent negotiation, analytical, and leadership skills.

Provide exceptional customer service while handling sensitive and sometimes difficult situations

Follow company policies and procedures, as well as applicable laws and regulations, at all times.

Negotiate payment plans and settlements within authorized limits.

Document all communications and update account records in the collection software system.

Establish and manage payment plans with debtors when appropriate.

You will be making outbound calls to US customers for debt collections .

Maintain compliance with the Fair Debt Collection Practices Act (FDCPA) and other applicable federal and state laws.

Handle escalations and disputes professionally, escalating to management when necessary.

Pay: ₹500,000.00 - ₹700,000.00 per year

Benefits:

- Adaptable schedule
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Collections (Noida)
🏢 Provana
📍 Noida