JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a recent industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Position Overview

The Front Office Executive serves as the primary reception and administrative interface within JLL's Integrated Facilities Management delivery model. This role creates the first impression for visitors and occupants while providing essential administrative and coordination support for facility operations.

Key Responsibilities

Reception and Visitor Management Managing the front desk and reception area professionally, greeting and assisting all visitors, clients, and employees. Maintaining visitor registers, issuing visitor/temporary access badges, coordinating with security for visitor clearances, and ensuring a welcoming and professional reception experience.
Communication Hub Serving as the central communication point for the facility, managing incoming calls and directing them appropriately, handling email inquiries and disseminating important announcements and communications to occupants and stakeholders.
Administrative Support Providing comprehensive administrative assistance including managing couriers and mail distribution, maintaining office supplies inventory, coordinating vendor access and movements, processing service requests through helpdesk systems and maintaining updated contact directories.
Meeting and Conference Room Coordination Managing meeting room schedules and bookings, ensuring rooms are properly set up with required equipment and refreshments, coordinating with pantry and housekeeping teams for preparation and troubleshooting any audio-visual or technology issues during meetings.




Helpdesk Management Operating as the first point of contact for facility-related queries and complaints, logging service requests in CAFM/helpdesk systems, tracking ticket status and resolution, escalating urgent issues appropriately and following up to ensure timely closure and occupant satisfaction.
Access and Movement Coordination Coordinating with security teams for employee access cards, managing temporary access requests, maintaining movement registers for contractors and vendors, and ensuring compliance with site access and security protocols.
Reporting and Documentation Maintaining accurate logs and registers including visitor records, service request tracking, meeting room utilization reports, and daily activity reports. Preparing periodic reports on front office operations and visitor statistics as required.
Facility Coordination Support Supporting facility operations by coordinating with housekeeping, maintenance, pantry, and security teams, communicating occupant feedback to facility managers, assisting during emergency situations by following established protocols, and supporting special events or facility activities.

Required Qualifications

Education: Graduate holder, preferably with certification in hospitality, office administration, or facilities management

Experience: 3-5 years in front office, reception, customer service, or administrative roles, preferably in corporate or commercial environments

Skills:
Excellent communication and interpersonal abilities
Professional demeanor and grooming standards
Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
Familiarity with helpdesk/CAFM systems
Multi-tasking and organizational capabilities
Problem-solving and conflict resolution skills




Language proficiency in English and regional languages as required

Personal Attributes: Professional appearance, customer-service orientation, patience and composure under pressure, attention to detail, and ability to maintain confidentiality

Working Conditions
Typically involves desk-based work at reception with standard office hours, though some sites may require shift rotations or extended coverage depending on client requirements.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Front Office Executive (Bengaluru)
🏢 Jones Lang Lasalle
📍 Bengaluru