- Outbound & Inbound Calls: Make cold calls, follow up on leads, or handle incoming customer inquiries. • Pitch & Persuasion: Explain product features, services, or offers clearly to convert leads into sales, appointments, or sign-ups. • Customer Support: Address questions, troubleshoot basic problems, and resolve complaints politely. • Data Management: Log call details, update customer status, and track follow-ups in a CRM system. • Target Achievement: Meet daily or monthly targets for call volume, conversion rates, or First Call Resolution (FCR).