Service Now AP/EA DeveloperTotal Experience - 5 yearsLocation - OffshoreKey Responsibilities:

Customization and Scripting: Design, develop, and customize solutions within the Service Now platform

using Java Script, Glide API, Business Rules, Client Scripts, UI Actions, and Script Includes.

Module Development: Build and configure new functionalities within the APM/EA workspaces, including

application rationalization, technology risk assessments, and lifecycle management workflows.

Integration Development: Develop and maintain integrations between Service Now and external systems

(such as CMDB discovery tools, financial systems, and other enterprise applications) using REST/SOAP

APIs, Integration Hub, and other integration technologies.

Data Modeling and CMDB: Apply CSDM (Common Service Data Model) principles to ensure data

integrity and build a robust,



accurate application data model within the Configuration Management

Database (CMDB).

Problem Resolution: Troubleshoot and debug complex technical issues related to APM/EA

configurations, integrations, and performance, implementing effective and scalable fixes.

Technical Proficiency:

Solid proficiency in Java Script, Glide API, Jelly, HTML, CSS, and Service Now specific APIs/scripting.

Hands-on experience with Service Now development tools including Business Rules, Client Scripts, Script

Includes, Workflows, Flow Designer, and Service Portal widgets.

Proven experience in developing integrations using REST/SOAP APIs and Integration Hub.

In-depth knowledge of CMDB and CSDM frameworks.

Originally posted on Himalayas

📌 ServiceNow AP/EA Developer (India)
🏢 Pontoonglobal
📍 India