Description

In this role the person will be responsible for ensuring success of business-critical application operations by supporting the day-to-day batch processing, analyzing and fixing the issues on priority while adhering to standards and SLAs. The person should be able to support High priority(P1/P2) incidents dynamically by providing timely resolution for the problem and handle other service requests. The person will also be responsible for handling minor enhancements, perform code reviews, handle application outages(planned/unplanned) and responsible for performance and maintenance of the highly critical business application. For this role we are looking for a highly motivated Individual who will be working as Tech operations analysts working in technologies. The person should exhibit leadership qualities and demonstrate business acumen while working closely with business users to understand requirements and help team translate it into technical changes.
Provide end to end production support and derive immediate resolutions/root-cause of the incidents arising in distributed systems to ensure quick restoration of service degradation and hence minimal business impact.

In this role the person will be responsible for ensuring success of business-critical application operations by supporting the day-to-day batch processing, analyzing and fixing the issues on priority while adhering to standards and SLAs. The person should be able to support High priority(P1/P2) incidents dynamically by providing timely resolution for the problem and handle other service requests.



The person will also be responsible for handling minor enhancements, perform code reviews, handle application outages(planned/unplanned) and responsible for performance and maintenance of the highly critical business application. For this role we are looking for a highly motivated Individual who will be working as Tech operations analysts working in technologies. The person should exhibit leadership qualities and demonstrate business acumen while working closely with business users to understand requirements and help team translate it into technical changes.
Provide end to end production support and derive immediate resolutions/root-cause of the incidents arising in distributed systems to ensure quick restoration of service degradation and hence minimal business impact.

- 1.5 - 3.5 years of experience as Automation Specialist or equivalent.

Must have skills:

- Automation through Python/Power Shell.
- CICD Tools – Bitbucket, Ansible, Jenkins, Artifactory.
- AWS Knowledge (EC2, VPC, IAM, Cloud Watch, S3, CFT)
- POC (Proof of Concept) implementation.
- SQL scripting.
- Windows OS knowledge (Registry Editor, Group Policies, Server Roles etc.)
- undefined

Good to have skills:

- Troubleshooting skills.
- Microsoft HPC




- ITIL process understanding.
- Tools – SNOW, JIRA, Confluence.
- ETL tools – Informatica, TWS
- Knowledge regarding hardware and software support with experience in windows environment support in Microsoft stack (Office, Visio, .NET, SQL Server Technologies – SQL databases).
- Solid analytics experience for troubleshooting issues within diverse application environments (windows/Unix/Linux). Preferably Windows.
- Excellent organization skills, team player with diverse team of vendors/employee location across the globe.
- Ability to prioritize and work under pressure taking end to end ownership of issues and driving resolution.

Location: Noida

Timings: 4.45PM-01:15 AM IST (weekend on rotational basis)

Cab Facility provided: Yes

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Timings

(4:45p-1:15a)

India Business Unit

AWMPO AWMP&S; President's Office

Job Family Group

Technology

📌 Production Support Analyst (India)
🏢 56672 Ameriprise India
📍 India