As an Lead Technology Operations Engineer, you will support a diverse set of Products and Services within an agile cross-functional product development team. Feedback and input from Employee Support Analyst will be key to modernizing and building better products.
A willingness to take ownership of products running in production and providing frictionless experience to end-users is a key part of this role. The team is passionate about keeping our systems up-to-date, reusable, and maintainable.
You will be shaping the future of DBRS Morningstar’s Products and helping to make DBRS Morningstar a technology-first environment.
The role will work with team members in North America and Mumbai and support DBRS Morningstar’s global offices.
Shift: US
Responsibilities
• Support a diverse set of Products and Services; applying technical knowledge to assist end-users and stakeholders
• Research to identify issues; provide the timely resolution, and communication of outcomes to all appropriate team members.
• Communicate to effectively to convey complex technical information,
via email, chat, ticketing system and attendance in bridge calls. Understand and educate end-users on complex user experiences.
• Contribute to knowledge base for end-users and support analysts
• Make software improvement recommendations to enhance user experience and increase support analyst autonomy .
• Track, evaluate, and determine resolution approach for credit products and underlying data issues. Demonstrate a high sense of ownership of the issues in the product ticket queue. Be responsive and provide timely updates, follow-up, expedition, and resolution.
• Articulate and evangelize the strength, quality, and value of the product, acting as a subject matter expert where necessary.
• Think strategically when it comes to understanding client requirements, problem-solving, and project management skills.
• Perform RCA for critical incidents and recurring issues to identify root causes and drive
📌 Lead Technology Operations Engineer (Mumbai)
🏢 Morningstar
📍 Mumbai
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