We're establishing our first dedicated APAC operations presence to support a strategic enterprise customer deploying our Enkrypt AI guardrails platform. You'll own the day-to-day technical relationship with this customer's cyber security and AI infrastructure teams, ensuring their production deployment runs smoothly and meets contracted service levels. This role is the foundation for building out broader APAC coverage as our regional footprint grows.
What You'll Do:
• Own guardrails policy tuning, incident triage, and root-cause analysis for a security-sensitive AI deployment in a regulated industry
• Serve as the primary technical point of contact for the customer's cyber security and AI infrastructure teams, building trusted working relationships
• Monitor performance dashboards, triage alerts, and respond to on-call escalations within contract SLAs
• Lead weekly customer check-in calls and coordinate periodic red-team engagements to validate guardrails effectiveness
• Maintain test suites and observability infrastructure to catch issues before they impact production
• Document operational patterns, incident learnings, and troubleshooting playbooks to build a knowledge base for future APAC team growth
• Collaborate across timezones with Anaconda engineering and product teams to surface field signals and drive platform improvements
Your Impact Will Be Measured Through:
• Meeting contracted SLA targets for on-call response times and incident resolution
• Maintaining a healthy guardrails deployment with minimal security incidents and policy misconfigurations
• Quality of root-cause analyses and effectiveness of preventive measures implemented
• Strength of working relationship with customer teams, measured through customer feedback and engagement
• Coverage and effectiveness of red-team test suites in identifying guardrails gaps
What You Need:
• 5+ years experience with containerized deployments using Docker and Kubernetes in production environments
• Han