At Europe Express, we specialise in creating seamless European travel experiences. As part of Travelopia, we're dedicated to delivering exceptional service and support throughout every travel journey.

We're looking for a Travel Support Agent to provide outstanding in-destination support to travellers across Europe. You'll be a trusted point of contact, helping resolve travel issues, coordinating with suppliers, and ensuring customers receive timely, skilled assistance wherever their journey takes them.

What we’ll offer:

• Competitive base salary: INR 800,000 – 10,50,000 per annum /Local Bonus Scheme
• Comprehensive health benefits
• Retirement savings plan with company contributions
• Generous paid time off allowance and birthday day off
• Flexible hybrid working schedules
• Parental leave and family-supportive policies
• Charity or volunteering time off
• Group-wide travel discounts

What You’ll Do:

• Support travellers during their trip and manage customer enquiries.
• Investigate and resolve travel-related issues efficiently.
• Coordinate with hotels,



transport providers, and local suppliers.
• Arrange third-party services when required.
• Maintain accurate case notes and documentation.
• Work closely with Operations, Concierge, Sales Support, and other internal teams.
• Follow established service standards and escalation procedures.
• Contribute ideas to improve customer experience and operational processes.

What you’ll bring:

• Experience in customer support, reservations, travel, hospitality, or a service-based environment.
• Strong customer service and communication skills.
• Ability to remain calm and professional when handling urgent situations.
• Excellent attention to detail and organisational skills.
• Comfortable working across multiple systems and tools.
• Proficiency in Microsoft Office.
• Experience with reservation systems, supplier portals, or CRM platforms is advantageous.
• Fluent English skills; additional languages are a plus.
• Rot

📌 Travel Support Agent (India)
🏢 Europe Express
📍 India