Owns (reviewed and approved by Service Now Solution Architect) end-to-end automation architecture
across all the in-scope queues of L2 teams
b) Translates incident/request/problem patterns into a unified automation roadmap which is finalized by
queue owners and Technical Product Managers
c) Defines integration patterns across Service Now ITSM/ITOM/AIOps and third-party tooling Zscaler,
Crowd Strike, SSO, cloud/network but not limited to these tools
d) Sets the prioritization framework as finalized by queue owners for automation opportunities (volume,
MTTR impact, feasibility) and get design approvals from Service Now Solution Architect before build
starts
e) Document all the automation and architecture patterns being implemented
PAN India
Service Now Solution Architect
10-12 yeras
Hybrid
12,825.00 /day
Mandatory skills
Service Now ITSM , ITOM and AI ops