You’ll be the real-time voice of the brand, responding to everything from user queries to love notes—and maybe even the occasional troll. With the right words and quick reflexes, you’ll turn interactions into impressions and feedback into brand love.
The Impact You’ll Drive
- Monitor conversations across social platforms and the web using ORM tools and manual tracking
- Respond to user mentions with brand-aligned communication—on time, every time
- Flag high priority mentions in real-time and assist with crisis mitigation
- Celebrate the valuable stuff by identifying UGC and shoutouts that deserve a spotlight
- Create basic ORM reports, sentiment summaries, and trend analyses in PPT format
- Coordinate with internal teams to solve user issues or questions promptly The Skills That Seal the Deal
- 0–1 year of ORM or social media handling experience, preferably in a digital agency setup
- A Bachelor’s degree
- Solid command over written English and a flair for brand-aligned tone
- Familiarity with platforms like Facebook, Instagram, X (Twitter), LinkedIn, YouTube
- Basic understanding of ORM tools and reporting dashboards
- Ability to juggle multiple conversations and stay cool under pressure
- A proactive, empathetic, and problem-solving mindset
Additional information The work location will be Lower Parel.
You will be working in rotational shifts. If you are assigned an early morning or late-night shift, you will have the option to work from home.