We are looking for a technically capable Operations Engineer to help keep Enterprise AI applications and platforms running smoothly. You will work across Tier 2 and Tier 3 support, helping to investigate production issues, support deployments, monitor service health and make sure the operational foundations are in place as current AI capabilities move into production.

This is a practical, varied role for someone who enjoys troubleshooting, getting to the bottom of problems and working alongside engineers to improve how services run. You will work with Engineering, Product, Infrastructure, Security and Support teams, balancing incident response with continuous improvement, documentation and day-to-day operational care.

WHAT YOU’LL DO

- Investigate and resolve application and production-support incidents across applications, APIs, integrations, infrastructure, security and data components.
- Work with AI Engineers to diagnose platform issues, complete root-cause analysis and put sensible preventative improvements in place.
- Monitor dashboards, logs and alerts, keeping incident, problem and support records accurate and up to date.
- Support releases across development, test and production, including CI/CD deployment, smoke testing, post-release validation and change/release governance.
- Manage user access to Enterprise AI platforms, including onboarding, offboarding, role changes, access reviews and audit evidence.
- Create and improve runbooks, support procedures, knowledge articles, incident reports and operational updates.
- Keep stakeholders informed during incidents, deployments and service disruptions, translating technical issues into clear updates.
- Spot opportunities to improve monitoring,



reliability and automation, and help bring new AI capabilities into production safely.

WHAT YOU’LL BRING

Production and Application Support

You have experience in application support, production support, cloud operations, infrastructure operations or a similar technical role. You are comfortable working through complex issues methodically, managing several priorities and seeing incidents through to a clear resolution.

Deployment and Cloud Operations

You have supported deployments using CI/CD tooling such as Jenkins or an equivalent platform. You understand the practical side of release validation, deployment troubleshooting and working across development, test and production environments. Experience with cloud-hosted applications and enterprise platforms is important.

Integration, Identity and Service Management

You can work confidently with APIs, system integrations and authentication concepts. Your technical background includes REST APIs, JSON, OAuth, SSO and identity-management principles, alongside ServiceNow or another ITSM platform and Incident, Problem and Change Management practices.

Monitoring, Automation and Troubleshooting

You have used monitoring, logging, observability or application-performance tools to understand service health and investigate problems. Experience with Microsoft Azure,



Git/source control and scripting in Python, PowerShell or a similar language will help you make a quick impact.

A Thoughtful, Collaborative Approach

You communicate clearly with technical and business colleagues, keep documentation accurate and take ownership of your work. You are curious about AI, comfortable asking good questions and motivated by making services more reliable, easier to support and simpler to use.

HELPFUL EXPERIENCE

Experience with any of the following would be welcomed, but you do not need to bring everything listed:

- Azure OpenAI Service, AI agents, agentic workflows, Retrieval Augmented Generation (RAG) or vector databases.
- Azure AI Foundry, Azure Container Apps, Elasticsearch/Kibana, LangChain, Neo4j or Microsoft Copilot technologies.
- MLOps, AI governance, or work in a regulated, governance-focused or business-critical environment.
- Providing Tier 2/Tier 3 support for enterprise applications.

WHY JOIN

You will work at the operational heart of an evolving Enterprise AI environment, helping to turn new AI capabilities into dependable services that colleagues can use with confidence. It is a strong opportunity to build hands-on experience across cloud operations, AI applications, automation, service management and production support.

APPLICATION INFORMATION

If you enjoy solving technical problems, supporting production services and learning about AI platforms, we would welcome your application. Please share a CV outlining your experience in technical operations, production or application support, cloud platforms, deployments and troubleshooting.

📌 Operations Engineer (India)
🏢 Project Foundry Resourcing Services
📍 India