About Us

Rest Refresh is Kerala's first dedicated transit rest facility, located in Ernakulam’s busiest transit hub, Vyttila. Designed for travellers, commuters, and working professionals, Rest Refresh offers cutting-edge services including private pod stays, shower and toilet access, and secure luggage storage. With a focus on convenience and comfort, the facility is a quick and reliable pit stop for those in need of rest or rejuvenation while on the move.

Role Description The Guest Experience Manager is the front-facing operations lead for REST REFRESH, responsible for delivering a smooth, safe, and well-managed guest journey across Rest (Pod), Refresh (Shower+Toilet), and Cloakroom services. This role handles all guest communication (in-person, WhatsApp, phone, and email), manages bookings and documentation, collects payments and issues receipts, controls keys/locks and cloakroom access, coordinates cleaning readiness, and ensures house rules (including quiet hours) are clearly communicated and followed.

Key Responsibilities

- Handle guest communication & enquiries (WhatsApp / Call / Email / In-Person)
- Perform booking verification, manage customer check-in & documentation
- Manage payments, receipts & booking changes
- Perform quality service delivery by booking type
- Handle security,



manage access control & asset management
- Coordinate and monitor housekeeping coordination & readiness

Skills and Requirements

- 1-2 years of experience in hospitality/front-office/guest relations roles preferred.
- Be willing to work in a start-up and help shape efficient processes for the best guest experience.
- Strong verbal and written communication skills in Malayalam and English (comfortable handling WhatsApp, calls, and emails professionally).
- Detail-oriented and process-driven: accurate data capture, booking notes, and documentation.
- Comfortable with ID verification and compliance requirements; willingness to learn and follow the process for national and international guests.
- Confident handling cash/UPI/card payments and issuing receipts.
- Calm under pressure, able to de-escalate difficult guest situations respectfully.
- Basic smartphone and computer skills for messaging, email, accounting and record updates.
- Be open to working in 8-hour rotational shifts (roster-based; includes weekends/holidays as per business requirements).
- Candidates located in Ernakulam are preferred.

If you have any queries, reach out to us at [email protected]

📌 Guest Experience Manager (Kanayannur)
🏢 Rest Refresh
📍 Kanayannur