- Handle inbound and outbound calls from customers in the USA.
- Respond to customer queries promptly and professionally.
- Resolve customer complaints and provide effective solutions.
- Deliver end-to-end customer support and ensure customer satisfaction.
- Create a positive customer experience through clear communication.
Qualifications
- Minimum 1 year of experience in an international voice process.
- Excellent English communication skills (verbal and written).
- Solid customer-handling and problem-solving abilities.
- Willingness to work night shifts and from Gurugram.
- Bachelor’s or Master’s degree in any discipline.
Benefits
- Both-side cab facility (limited to Gurgaon).
- Night meal provided.
- Group medical insurance.