Please read the requirements before applying

- PRIOR EXPERIENCE WORKING AT AN MBO IS A MUST
- ABILITY TO COME TO THE OFFICE IN DELHI FIVE TIMES A WEEK IS A MUST
- SHOULD BE ABLE TO JOIN IMMEDIATELY
- MUST HAVE OWN LAPTOP

Company Description

Mrs. G is a multi-designer e-commerce platform for Indian occasion and bridal wear, connecting the global diaspora with 150+ curated designers from India. Built on a made-to-order model with direct-from-India fulfillment, Mrs. G offers custom fit, rigorous quality checks, concierge bridal styling, and worldwide shipping across key markets including the US, UK, UAE, Canada, and Australia. Founded by Sana Chopra, the company is headquartered in Miami, USA and has a back office in Delhi, India.

We are seeking a agile and organized individual to join our team as an E-Commerce Operations & Merchandising specializing in Brand Coordination, Order Management, Logistics Management, and Customer Relations. The ideal candidate will be responsible for managing designer onboarding, customer orders, quality control of products, shipping, vendor/brand relationships, and providing excellent customer service throughout the order fulfillment process.

Responsibilities

Brand Coordination

- Responsible for designer onboarding on the website, including product updates or changes
- Responsible for managing communications with designers on a day-to-day basis
- Plan and execute promotions for allocated designers in coordination with the Founder & CEO

Order Management

- Supervise product approvals and packaging by the Quality Assurance team
- Conduct quality checks on all orders and ensure they are packed according to company standards before dispatch to the customer




- Prepare purchase orders based on orders placed on the websites and share them with designers
- Liaise with customers, along with the Founder & CEO to understand their customization
- requirements and preferences
- Ensure accurate implementation of customizations during product production
- Track order progress and communicate updates to customers in a timely manner

Logistics Management

- Coordinate with designers to ensure products are received on time and meet customer requirements
- Oversee the preparation of shipping documentation for carrier pick-ups.
- Coordinate with shipping partners to arrange for timely and secure deliveries
- Address any dispatch-related issues or delays proactively to minimize customer inconvenience

Customer Relations

- Serve as the primary point of contact for customer inquiries and order updates
- Provide personalized assistance and guidance to customers regarding product selection and customization options, along with the Founder & CEO
- Monitor client orders and alterations
- Address customer feedback and concerns promptly via email, WhatsApp, and iMessage to ensure a positive experience

Additional Tasks

- Miscellaneous tasks as assigned by the Company Leadership

Requirements

- Must be able to start immediately or within 10 calendar days of application
- Previous experience in operations AND e-commerce with an MBO (multi-designer fashion company) for 2+ years is required
- Must be located in Delhi and able to come to office in South Delhi daily
- Should have a startup mindset; no task is too small or too big
- Should have keen attention to detail and multi-tasking abilities
- Should be comfortable using Google Sheets/Docs/Mail
- Must be willing to work some early mornings or late nights to overlap with the US team
- Must be fluent in both written and verbal English
- Should have own laptop

📌 E-Commerce Operations & Merchandising (New Delhi)
🏢 Mrs. G
📍 New Delhi