Company Description Yral Foods is a premium food brand that brings authentic Indian flavors to customers worldwide through a diverse range of dry snacks, spices, dry fruits, ready-to-cook meals, long-shelf-life sweets, breakfast items, and traditional tea and coffee. Founded in 2024, the company focuses on high-quality products that cater to both households and commercial buyers. Yral Foods aims to deliver convenient, flavorful options that preserve traditional taste and culinary heritage.

The company values reliability, consistency, and customer trust as it expands its presence in global food markets.

Role Description The Customer Service Representative role at Yral Foods is a contract position based in Mumbai with a hybrid work model, allowing a mix of on-site and work-from-home arrangements. In this role, the representative will respond to customer inquiries via phone, email, chat, and social media, providing accurate information about products, orders, deliveries, and returns. The role includes handling complaints, troubleshooting issues, and escalating complex cases to appropriate teams while maintaining a professional and empathetic tone.

The representative will document interactions, update customer records, and collaborate with operations, sales,



and logistics to support smooth order fulfillment and positive customer experiences. This position also involves gathering customer feedback, identifying recurring issues, and suggesting improvements to enhance service quality.

Qualifications

- Demonstrated experience in customer-facing roles such as Customer Service Representatives or similar positions, with a focus on prompt and courteous assistance.
- Solid skills in Customer Support and Customer Service, including handling inquiries, resolving issues, and managing multiple communication channels.
- Ability to prioritize Customer Satisfaction and Customer Experience, ensuring clear communication and follow-through on customer requests.
- Effective verbal and written communication skills in English; proficiency in Hindi or regional languages is an advantage.
- Comfort with basic computer applications, CRM tools, and order management systems.
- Organized, detail-oriented, and able to manage time and tasks in a hybrid work environment.
- Previous experience in food, retail, or e-commerce sectors is beneficial.
- Relevant education in business, communications, or a related field is preferred but not mandatory when supported by strong experience.

📌 Customer Service Representative (Mumbai)
🏢 yral foods
📍 Mumbai