Serve as a policy servicing specialist within a global organization handling end to end support for property and casualty insurance processes using MS Office tools in a night shift work from office model ensuring accurate policy updates timely documentation and consistent service quality that supports customer satisfaction and operational excellence across multiple stakeholders.
Responsibilities
• Process policy servicing requests for property and casualty insurance with high accuracy and timely completion using MS Office applications in a structured night shift environment.
• Maintain and update policy records in line with defined business rules by leveraging spreadsheets and documents to ensure data integrity and compliance.
• Review endorsement requests and policy changes by validating inputs against guidelines to minimize errors and reduce rework for downstream teams.
• Prepare standardized policy documentation and reports using word processing and presentation tools to support audits and internal reviews.
• Coordinate with internal operations and support teams through clear email communication to clarify missing information and resolve policy discrepancies.
• Track daily work items in logs or trackers created in spreadsheets to provide clear visibility into throughput productivity and pending tasks.
• Analyze recurring policy servicing issues using basic data analysis in spreadsheets to identify trends and recommend process enhancements that benefit the organization and its customers.
• Adhere to service level agreements and quality benchmarks by closely following standard operating procedures and checklists for every transaction.
• Respond to internal queries related to policy servicing with concise and skilled communication that supports smooth collaboration across functions.
• Document process updates and reference guides in an organized manner so that peers can easily follow the latest instructions and improve team consistency.
• Support